- Check Status for License or ID card is having Technical difficulties: Currently the ability to check if your license or ID has been mailed is experiencing some technical difficulties and some users may not have success in using this process. As always please contact our help desk at (515)244-1052 if you have issues.
If you are 21 years or older and have a vertical driver’s license or nonoperators ID card, you may acquire a horizontal card replacement.
View online replacement requirements: Am I eligible to replace my driver's license or identification card online?
Please have your driver’s license or ID card and a credit or debit card ready to complete this transaction.
Do you fly commercially?Your driver's license/ID will need a REAL ID gold star in the upper right corner by Oct. 1, 2021, to fly if you don’t have a different TSA-approved identity document like a passport or military ID. The deadline has been extended to October 2021 due to COVID-19.
You will also need a REAL ID gold star to enter a federal building that requires ID or a nuclear facility after October 2021. To get your REAL ID gold star, you will need to visit us in person and bring additional documents with you. Find out more about Real ID.
Has my new license/ID card been mailed?
Your new driver’s license or ID card will arrive in a plain white envelope within 21 days of being processed.
- Make sure to enter your first name in the first box and last name in the second box
- Enter your name exactly as it appears on your license or identification card (e.g. Matthew instead of Matt)
- Be sure to use the LAST 5 digits of your social security number (a common mistake is to use only the last 4)